•Business Process Outsourcing (BPO) is the next major source of innovation and competitive advantage. Spending by U.S. organizations on outsourced business services will triple from $100 billion to $318 billion.
•About 14 percent of EDS' annual revenues, or $3 billion, comes from BPO
•In addition to cutting costs, BPO allows companies access to specialist expertise and a better quality of service, while leaving room for focusing on core in-house business responsibilities
•Outsourcing frees up time for managers to address higher-level business needs. Management bandwidth is a scarce resource and CEOs want to free up the time of key managers so they may work on the issues that make a vital competitive difference to the business.
•By 2004, 70 percent of enterprises will selectively outsource applications using a variety of application service providers (ASPs), traditional outsourcers, niche applications vendors and offshore providers.