4
•Harvard Business Review has identified outsourcing as one of the most important management ideas and practices of the past 75 years. The total number of U.S. jobs moving offshore will reach 3.3 million by 2015. Of that number, about 472,632 will be computer-related1
•In 2001, 5 percent of U.S. corporations with revenues ranging from $100 million to $4 billion outsourced, or planned to outsource portions of their back-office tasks to offshore companies2
•Between 2000 and 2004, ten US-based firms invested hundreds of millions of dollars in BPO and call centers in Ghana. Global outsourcing is a $550 billion industry, yet the top five players don't command a 20% market share. None of the providers is best-of-class across all services, which means multisourcing will only continue to accelerate.
•On September 25, 2003, GCG unveiled a proposal to establish Ghana Technology Park, an upscale business and technology complex, featuring units for large-scale business process outsourcing, conference and call centers and other facilities to stimulate the growth of technology firms in Ghana
An Overview
The World of Outsourcing
1 Forrester Research
2 Gartner Survey